You run a refrigeration and commercial cooling shop. Your customers are restaurants, grocery stores, convenience stores, ice machines at gas stations, and walk-ins behind every kitchen in town. When their equipment goes down, they lose product by the hour. This snapshot is built around that urgency.
One-time $997 (was $1,697).
What’s pre-built for Refrigeration & Commercial Cooling
- 24/7 emergency dispatch with food-safety urgency triage and 12-minute ETA SMS — see /features/ai-receptionist
- Restaurant group multi-site structure: one parent account, unlimited site records, per-location service history
- Equipment-level service log: every walk-in, reach-in, ice machine, and prep table gets its own record
- Refrigerant leak tracking with replacement-quote triggers for chronic leakers
- After-hours surcharge SMS-agreement workflow so customers consent in writing before dispatch
- PM contract engine: monthly coil cleanings, quarterly inspections, semi-annual gasket checks — see /features/dispatch-scheduling
- Health-inspector-ready service documentation auto-generated per visit
- Contract renewal sequence 60 days before expiration with usage data and recommended scope adjustments
A typical month with this snapshot
It’s 11pm Saturday. A taco shop’s walk-in cooler is reading 51 degrees. The owner calls. The AI receptionist captures the issue, confirms the after-hours surcharge via SMS in writing, dispatches the on-call refrigeration tech with the location’s equipment list (a 6-year-old condensing unit on the roof and an evap inside), and pings the tech with route ETA. The owner gets an ETA SMS within 12 minutes. The tech arrives, finds a leak in the suction line, recovers refrigerant per EPA 608, repairs, recharges, documents weight and refrigerant type, and the snapshot generates a health-inspector-ready service log before he leaves the parking lot. Two days later, because this unit has had three leak repairs in 18 months, the snapshot drops a replacement quote into the owner’s inbox. Meanwhile your quarterly PM run is auto-scheduling for the other 47 accounts on contract — you don’t lift a finger to dispatch them.
What’s NOT included
This snapshot doesn’t supply: your EPA Section 608 universal cert, your refrigerant recovery equipment, your scale, your truck-mounted recovery tanks, or your manufacturer authorizations (Heatcraft, Hussmann, True, Manitowoc, Hoshizaki, etc.). We don’t write your refrigerant compliance ledger (you still file your Section 608 records yourself), your bonding paperwork, or your food-establishment service vendor approvals. The snapshot handles communication, dispatch, documentation, and renewals — your trade compliance is yours.
Buy the snapshot → or book a refrigeration-specific walkthrough → and we’ll show you the after-hours surcharge SMS workflow.
Yes. The receptionist captures the call, identifies the equipment (walk-in, reach-in, ice machine, prep table), the product-loss risk (frozen meat at risk, dairy at risk), and routes to the on-call refrigeration tech with full job context. ETA SMS goes out within 12 minutes. Food-safety urgency drives priority over routine HVAC calls in dispatch queue.
Yes. Restaurant groups are structured as parent accounts with site-level child records — one parent for the franchise, one child per location. Each location's equipment list, PM schedule, and service history is tracked separately. Quarterly business reviews and contract renewals are auto-scheduled at the parent level so you get one renewal conversation, not 20.
Every refrigeration service call generates a temperature-log entry and an after-action report that the restaurant can hand to a health inspector. The snapshot stores these per-equipment per-site so when an inspector asks 'when was this walk-in last serviced,' the restaurant pulls the documentation in 10 seconds. This becomes a sales differentiator at renewal.
Yes. Each piece of equipment has a leak log tied to its record. When a tech adds refrigerant, the type, weight, and EPA Section 608 documentation are captured. The snapshot flags equipment that's needed multiple top-offs and triggers a replacement-quote follow-up — most chronic leakers are cheaper to replace than to keep recharging.
Yes. Surcharge language is built into the receptionist script and disclosed up front: 'our after-hours emergency rate is $X, dispatched within Y hours.' The customer agrees in writing via SMS before the tech rolls. This eliminates 95% of post-job rate disputes and protects your weekend margin.